Refund & Returns Policy

πŸ”„ Veluna Decor – Refund & Returns Policy

At Veluna Decor, your happiness is our priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

βœ… Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible, items must be unused, in their original condition, and in the original packaging.

  • Please note: Custom-made or personalized items cannot be returned.

πŸ’³ Refunds

  • Once we receive and inspect your returned item, we will notify you by email.

  • If approved, your refund will be processed to your original payment method within 2-3 business days.

  • Shipping costs are non-refundable.

πŸ”„ Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same product, please contact our support team.

🚚 Return Shipping

  • Customers are responsible for the return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service to ensure your item reaches us safely.

πŸ’Œ How to Start a Return

Simply email us at support@velunadecor.com with your order number and reason for return. Our team will guide you through the process.

🀍 At Veluna Decor, we want you to love every detail in your home. If something isn’t right, we’ll do our best to make it right.